Privacy Policy

Last Updated: September 30, 2025

Avenue5 respects the privacy of your information, and we appreciate that you trust us to use and share information about you in a careful and sensible manner. By visiting our property website, you are accepting the practices described in this privacy policy.

State Consumer Privacy Laws

Please refer to Avenue5’s State Privacy Notices (see below, in full) for a statement applicable to residents of states that have enacted data privacy acts. Please click here to submit a request related to those state data privacy acts.

Information that We Collect

The information that we learn from and about you helps us personalize and improve your experience and improve the rentals, products, and services that we (or a third-party with whom we have a relationship) provide you. Although most personal information is collected by third-party websites that are beyond our control, you may provide personal information to us (which we may collect and save) when you fill out a form on our website or communicate with us. That information may include, among other things, your name, address, telephone number, e-mail address, date of birth, social security number, home demographics, and pet ownership. In addition, we may collect and save information about IP addresses, browsers, and pages viewed. The information that we collect may fall into the following categories:

We do collect and share identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
We do collect and share personal information described in California Civil Code Section 1798.80(e), which could include name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
We do collect and share characteristics of protected classifications under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)
We do not collect commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
We do not collect biometric information, such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information
We do collect and share internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement
We do collect and share and share geolocation data that, among other things, tracks physical location or movements
We do not collect sensory data, such as audio, electronic, visual, thermal, olfactory, or similar information
We do collect and share professional or employment-related information, including current or past job history or performance evaluations
We do not collect education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99), which may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records
We do not collect inferences drawn from any of the information identified in this table to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

We may collect the following specific information:

Contact Information such as current address, previous address, billing address, email address, telephone numbers, and emergency contact information and relationship.
Financial Information such as bank account number, routing number, credit or debit card number, and payment details.
Professional or Employment-Related Information such as your current employer, salary, and employment status.
Vehicle Information such as the type, make, model, year, color, and license plate number for you and any family members living with you.
Pet Information such as the name, type, breed, color, weight, age, license number, vet information, vaccination and rabies shot records, and microchip details for any family pets.
Audio, Electronic, and Visual Information such as call and video recordings.
Internet and Other Electronic Network Activity Information includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
Usage Data includes information about how you use our Services.
Marketing and Communications Information such as marketing campaign data, click-throughs, your preferences and consent in receiving marketing from us and our third parties, email and text communications, and your communication preferences.
References to personal information in this privacy polciy also refer to sensitive personal information (discussed below). Personal information does not include:
Publicly available information from government records
Deidentified or aggregated consumer information
Information excluded from the California Privacy Act’s scope, such as the following: health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Drive's Privacy Protection Act of 1994.

Sensitive Personal Information

We collect Personal Information that is defined as “Sensitive Personal Information” under California and other state law, which may include (a) a consumer’s social security, driver’s license, state identification card, or passport number; (b) a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) a consumer’s precise geolocation; (d) a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of a consumer’s mail, email and text messages, unless the business is the intended recipient of the communication; (f) a consumer’s genetic data; (g) the processing of biometric information for the purpose of uniquely identifying a consumer; (h) personal information collected and analyzed concerning a consumer’s health; or (i) personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. We do not use or disclose Sensitive Personal Information for any business purposes other than as permitted by law, including providing goods and services, verifying your information, and/or as permitted by further regulations.

Aggregated Data

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your Personal Information but is not considered Personal Information as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this privacy notice.

How We Collect Personal Information

We may collect personal information in a variety of ways, including the following:

Information that you provide to us, such as information that you enter on our website or on a third-party website with whom we have a relationship or that you provide to us in another way. We use the information that you provide for purposes such as responding to your requests and inquiries; customizing rental, product, or services offerings; improving Avenue5, and communicating with you. For example, we collect and save information when you respond to a survey or marketing communication sent to you by a third-party vendor with whom we have a relationship. This may include information provided when you:
Submit a Request for Information form or Guest Card
Submit a contact form
Call, email, or text us
Fill out a rental application
Sign a lease
Create an account on our Resident Portal
Request maintenance or repair services
Order or purchase other products and services
Attend our events where we collect information about you
Submit a review or testimonial
Automatic information, including information obtained when you interact with us. For example, we use “cookies,” which are discussed in more detail below.
Mobile interactions, including obtaining information about your location and your mobile device. This information may be used for a variety of purposes, including providing you with location-based services, advertising, search results, rentals, and other personalized content. Most mobile devices allow you to turn off location services.
Information that we observe about, among other things, your preferences, rental history, or payment history.
Information from other sources. The collection, use, and disclosure of personal information received from third parties is governed by the privacy policies on the website where the information was submitted by the user.

Using, Sharing, or Disclosing Information

We use personal information to provide you with information on the Avenue5 rentals, products, and services in which you have expressed an interest and on other rentals, products or services in which we believe you may have an interest. We use personal information for a variety of purposes, including to:

Provide you rentals, products, and services.
Improve our rentals, products, and services and the marketing of the same.
Improve the performance of, or content on, our website or to customize the content, layout, and services on the website.
Deliver information to you regarding rentals, products, or services.
Deliver communications to you regarding rentals, products, services, promotions, announcements, surveys, or other communications.
Engaging with prospective tenants.
Collecting and processing applications or contracts and communicating with you regarding your application or account.
Communicating with you and responding to questions you send to us.
Advertising and marketing our products and services to you.
Preventing and detecting fraud and otherwise complying with law.
Protecting and enforcing our legal rights.
Helping maintain the safety, security, and integrity of the services, databases, and other technology assets, and business.
Testing, research, analysis, and product development, including to develop and improve the services.
Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your Personal Information or as otherwise set forth by applicable law.
In evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal data to respond to your inquiry. If you provide your personal data to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders.
To process rental applications, run credit checks in connection with your rental application, generate leases for tenants, manage properties, provide customer service to you, communicate with you, provide maintenance and repair services, obtain payment from you, and perform all other tasks that are customary in rendering property management services to tenants or applicants.
To provide, support, personalize, and develop our website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your website experience and deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
To advise you of product and service offerings by third parties that may be of interest to you.
For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal data or as otherwise set forth in Texas Privacy Act.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our website users is among the assets transferred.
To effectuate other purposes disclosed to you at the time you provide your information.

Categories of Third Parties to Whom Personal Data is Disclosed

Personal information may be shared or disclosed to the following categories of third parties:

Property owners for whom we manage or on whose behalf we may collect such information
Service providers
Contractors, third parties, and government and pseudo-government agencies
Data aggregators
Service providers.

We generally do not disclose your personal information except in the following situations:

Third Parties with whom we have a relationship: We work closely with third-party vendors to provide you rentals, products, and services that are important to your experience with Avenue5. To provide those rentals, products, and services, those third parties have access to personal information. Those third parties are prohibited from using your personal information for other purposes.
Affiliates: We may share your personal information with an affiliate.
Business transfers or investments: As we continue to grow our business, we may sell, merge, or buy businesses or assets. Customer information is typically one of the assets being transferred. We also may share your personal information with a potential investor under an agreement which contains reasonable confidentiality requirements.
Protection of Avenue5 and others: We share account and other personal information when we believe sharing is appropriate to comply with the law; enforce or apply our terms of use and other terms and agreements; or protect the rights, property, or safety of Avenue5, our users, or others. For example, Avenue5 may share information (a) with other companies and organizations for fraud protection and credit risk reduction; (b) to help Avenue5 defend against claims and/or exercise a legal right or remedy that Avenue5 may have; or (c) to respond to lawful requests by public authorities.
Legal Process: Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity
Consent: Avenue5 may also share personal information with your consent.

The categories of personal information that have been identified above have been disclosed to service providers and other third parties for a business purpose in the past twelve months.

Length of Time Information Retained

The retention period for personal information and sensitive personal information varies depending on a variety of criteria including the following:

Property owner requirements that property information be turned over to them and deleted within a set period after termination of our property management engagement;
Property owner information retention policies;
The property management database which is used to collect, store, or share personal information;
Requirements of federal and state affordable compliance, brokerage, employment, and other laws regarding the retention of personal information and sensitive personal information;
Whether the consumer continues to be our employee or a resident of a property managed by us and when the consumer stopped being our employee or a resident of a property managed by us;
Whether the consumer continues to solicit goods, products, or services from us or a property managed by us; and
Whether the consumer owes a debt to a property managed by us.

Use of Cookies and Google Analytics

Cookies are information that we transfer to your device so that our systems recognize your device. Cookies make it easier for us to provide rentals, products, and services that are tailored to you. We use cookies to, among other things, understand and save user’s preferences for future visits, keep track of advertisements, assess the technical function of our website, and compile aggregate data about site traffic and site interactions to offer better site experiences.

We may use persistent tracking cookies on our website which are cookies that stay in your web browser between visits. These cookies can also be used to show us which sites you have visited before entering our website and which websites you may go to if you leave. Our website may use cookies which allow us or third parties to advertise our rentals, goods, or services on websites that you access after you have visited our website. You may also see advertisements from us if other websites that you visit, such as google.com, use cookies to capture that you have been on our website.

Most browsers and many add-ons permit you to prevent your browser from accepting cookies or to be notified when you receive a new cookie. If you disable cookies, some of the features that improve your site experience may not be available and some aspects of our website may not function properly. Because cookies allow you to take full advantage of Avenue5’s websites, we recommend that you leave cookies turned on while using Avenue5’s websites.

We use third-party cookies provided by Google Analytics to assist us in better understanding our website visitors. Google Analytics uses a first-party cookie, identifiers for mobile devices, or similar technology to collect usage data. Based on this information, Google Analytics compiles data about website traffic and interactions, which we use to offer better user experiences, perform analytics, analyze traffic, personalize content, and offer ads that match your interest. You can learn more about how Google Analytics collects and uses information from our website at: www.google.com/policies/privacy/partners/.

Do Not Track Signals

Your device may be able to send web browser signals known as “Do Not Track” signals indicating your desire to disable tracking on a website. We do not respond to DNT signals, so we may not be aware of, or may be unable to respond to, such signals.

Personal Information Sold or “Shared”

We have not sold any personal information in the past twelve months. We have “shared” Personal Information in the past twelve months with our third-party advertising partners to serve ads to you about our products and services as you browse the Internet. “Sharing” is defined under California privacy law as “renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.” “Sharing” may have similar definitions under other state data privacy laws. This sharing means that these third-party service providers may use their own cookies or tags to track your online activities and purchases in order to deliver targeted advertising based on your interests. You can opt to share through the Your Privacy Choices link. Additionally, if your browser supports it, you can turn on the Global Privacy Control (GPC) to opt out of the “sharing” of your Personal Information.

Third-Party Links

We may include or offer products or services of third-party vendors or we may utilize products or services of third-party vendors in our providing of rentals, products, and services to you. Sometimes, those products or services are obtained from a third-party’s website, in which case, the third-party websites will have separate and independent privacy policies. We are not responsible for those third-party websites, the third party’s privacy policies, or the actions of those third parties.

Security

We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and maintain correct use of information. When you voluntarily disclose personal information online, that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk. We limit access to personal information to employees who we believe reasonably need to receive such information to provide rentals, goods, or services or to complete their jobs. We take the precautions that we believe are reasonable to protect the security of your personal information, including advising employees to be aware of the sensitivity of the personal information and to be careful to protect the information from improper access by third parties.

Business Transitions

If Avenue5 goes through a business transition, such as a merger, acquisition, or sale, your personal information will likely be part of the assets transferred. By using the website and providing your personal information, you consent to this transfer.

Children under 13

We do not knowingly collect personal information from children under the age of 13. No part of our website is structured to attract anyone under 13. By using our website, you represent that you are not under 13 years of age. If you are a parent or guardian and you believe that your child under the age of 13 may have provided personal information through our website, please contact us by the means identified below. To the extent that we receive personal information of a child under 13, we do not sell this information.

Changes to Privacy Policy

If we decide to change our privacy policy, we will update the “Last Updated” date in the title.

Your Consent

By using our website, you consent to the collection, storage, use, and sharing of information in the manner we describe. By submitting your phone number, email address, or other contact means to us, you agree to be contacted by Avenue5 or a third-party vendor with whom we have a relationship to provide you with information and notices relating to the subject matter of your inquiry or request, the property where you reside, and rentals, products, and services that we believe may be of interest to you. You may choose to opt out of receiving future commercial email messages from us.

Contact Information

If you have any questions regarding this Privacy Notice, you may contact us by calling 833.391.0247, emailing dataprivacy@avenue5.com, or writing us at 901 5th Avenue, Suite 3000, Seattle, Washington, 98164, Attn.: Data Privacy Department.

State Consumer Privacy Laws Notice

Last Reviewed on September 30, 2025

This notice supplements the Avenue5 Privacy Policy and it applies to “Consumers” (referred to as “you” or “your” in this Notice) as defined under state data privacy laws, including the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020. As of the date Last Reviewed, the following states have enacted state data privacy laws, some of which have not been effective as of the date Last Reviewed: California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Some of these state data privacy laws may characterize Avenue5 as a “service provider,” “processor,” or other designation. To the extent that any of those state data privacy laws is applicable to Avenue5, you may have the rights set forth in this Notice.

Your rights and choices

Right to limit sensitive personal information processing

We only process Sensitive Personal Information for purposes permitted under applicable laws.

Right to Opt Out of Sale, Sharing, and Targeted Advertising

Our Site uses cookies and other online tracking technologies that may be considered a “sale” or “sharing” when processed for targeted advertising purposes as defined under applicable law.

Residents of certain states may opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). If you choose to use the GPC Signal, you will need to turn it on for each supported browser or browser extension you use.

Categories of Personal Information disclosed that may be considered “sale” or “sharing,” include basic identifying information, device information, and internet/network activity.

Categories of third parties to whom personal information is disclosed that may be considered “sale” or “sharing,” include certain advertisers and marketing partners, data analytics providers, and social media networks.

Right to Portability

When exercising your right of access, you have the right, to the extent technically feasible, to obtain specific pieces of personal information in a readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right not more than two times per calendar year

Right to access, know, and correct

Residents of Connecticut, Utah, Oregon, Montana, and some other states are entitled to access the Personal Information once every 12-month period. Residents of all other states with applicable data privacy laws, including California, Virginia, Colorado, and Texas, are entitled to request access to collected Personal Information twice in a 12-month period. These requests cover what personal information was collected and the right to know the business and commercial purpose with which we processed the personal information over the past 12 months. Residents also have the right to correct any personal information maintained by us that may be incorrect. Once we receive your request and confirm your identity, we will disclose to you:

The categories of personal information collected, sold, or shared;
The categories of sources for the personal information collected about you;
The business or commercial purpose for collecting, selling, or sharing that personal information;
The categories of third parties to whom personal information was disclosed, sold, or shared;
The specific pieces of personal information that were collected about you; and
The categories of personal information that were disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.

Right to delete

Residents of states with data privacy laws have the right to request that we delete any of personal information collected and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) and as permitted by applicable law. We will delete or deidentify personal information not subject to an exception from our records and will direct our service providers to take similar action.

Exercising your rights

To exercise your rights described above, please submit a request by either:

Calling us at 206.693.6503
Emailing us at dataprivacy@avenue5.com
Mailing us at Avenue5, Attention: Data Privacy Department, 901 5th Avenue, Suite 3000, Seattle, Washington, 98164
Visiting

Only you, a natural person, or an authorized agent may make a verifiable consumer request related to your Personal Information. You may make a verifiable consumer request on behalf of your minor child.

Your request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Right to appeal

Residents of certain states may have the right to appeal our decision with respect to a request. To appeal a decision, please contact us through the ways listed above or any method outlined in the decision.

Authorized agents

You may use an authorized agent to make a request for you, subject to our verification of the agent, the agent’s authority, and your identity. If you are using an authorized agent to make a request, you or the agent must submit the following to the email address in the Contact Information section below:

A copy of a power of attorney provided by the consumer pursuant to applicable law; or
Proof of signed permission along with a copy of the agent’s ID and an email directly from the consumer to us confirming that they provided the agent permission to submit the request.

Response timing and format

We will acknowledge a verifiable consumer request within ten (10) days of receipt, where applicable law requires, and we will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-discrimination and no retaliation

We will not discriminate against you for exercising any of your consumer privacy rights. Unless permitted by the consumer privacy laws, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by California Privacy Act that can result in different prices, rates, or quality levels. Any California Privacy Act-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to dataprivacy@avenue5.com or write us at Avenue5, Attention: Data Privacy Department, 901 5th Avenue, Suite 3000, Seattle, Washington, 98164.

Changes to Our Privacy Notice

Avenue5 reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Avenue5 collects and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 833.391.0247

Email: dataprivacy@avenue5.com

Postal Address: Avenue5, Attention: Data Privacy Department, 901 5th Avenue, Suite 3000, Seattle, Washington, 98164